Terms and Conditions

By initiating work with C’ Creative Ltd T/A C’ Designs (Caroline Massingham) you accept points 1 - 5 and A - H.

1. All artwork / images / illustrations / photographs / wording / spelling whether supplied by the customer or not, used in any work created by C’ Creative Ltd T/A C’ Designs (Caroline Massingham) on behalf of the customer, will upon completion of the individual jobs become the total responsibility of the customer.

2. If any images / illustrations / photographs are purchased on behalf / even if reimbursed by the customer, C’ Creative Ltd T/A C’ Designs (Caroline Massingham) as the purchaser of theses images / illustrations / photographs, retains Copyright. The customer may NOT use the images / illustrations / photographs in any other job / form / media, unless C’ Creative Ltd T/A C’ Designs (Caroline Massingham) has produced this the job / media for you.

3. Costs relating to any changes, alterations or mistakes that may occur and need to be changed after the completion of individual jobs, will be the total responsibility of the customer.

4. C’ Creative Ltd T/A C’ Designs (Caroline Massingham) accepts no responsibility for any problems whatsoever that may occur following the installation and use of any disk/s or medium supplied.

5. C’ Creative Ltd T/A C’ Designs (Caroline Massingham) cannot be held responsible for ANY printing / publishing errors that occur during the printing / publishing process and therefore the costs of any corrections will be the total responsibility of the customer.

A. The text/information you give, to create artwork from, should be in its final form.
• All text should have been proof read and spell checked.
• If producing multiple pages, the pages should be in the right order, and the right information on the right page.
• Check all dates/prices are correct.
• Check all contact details are correct.
• If you would like specific colours or imagery/photos used - please state it, I am not a mind reader!

B. Quoted amounts are for 1 single design idea/theme (unless stated i.e. logo designs),
if you require to see multiple ideas before commencing on the final artwork, please say.

C. Artwork prices include 2 sets of alterations/changes*, after this further alterations/changes will be charged for
(quoted for before work commences).

D. All proofing is done via emailed PDF's, unless printed proofs are required, printed proofs will be charged for.

E. Payment is 10 working days from date of invoice, UNLESS otherwise agreed before job commences.

• If the job is cancelled/stopped for any reason at any point by the customer, the customer will be required to pay
75 - 100% inc VAT of the full quoted artwork amount, at the end of that month.

• If the job is put on hold for any reason at any point by the customer, and does not restart the job within the following 3 months,
the customer will be required to pay 75 - 100% inc VAT of the full quoted artwork amount, at the end of the 3rd month.

The percentage of the job to be paid for, 75 - 100% is at my discretion.
If the job is completed then cancelled/stopped or put on hold then the full 100% will be charged for.

Artwork can only commence once the customer has given the go ahead in writing via e-mail,
usually in the form of a brief or text/wording that I am to use.

H. Once PRINTING commences, if the job is cancelled/stopped for any reason at any point by the customer,
the customer will be required to pay 100% inc VAT of the full quoted printing amount.
Printing can only commence once the customer has given the go ahead in writing via e-mail.

Please note printing can not be put on hold, once printing commences it can only be stopped/cancelled incurring a 100% charge.

* Examples of what is meant by alterations/changes

YOU CAN CHANGE:
spellings
the odd photo/image
updates to dates and times
colours within reason
small reasonable tweaks

YOU CAN STILL CHANGE - BUT WILL BE CHARGED FOR:
adding in new pages
changing page flow/order
adding in whole new sections, if not included in original brief/text
completely redoing text
requiring another design idea/theme